Returns & refunds
REFUNDS / REPLACEMENTS:
Manufacturing Error/ Damage - If you find a manufacturing error or damage on your product and can provide proof, we ask that you get in touch with us within 3 days of the item's delivery. We are more than happy to replace any damaged item free of charge during this period. After the 3 day period, any damage is deemed to be caused by the customer, and is not considered a manufacturing error.
Refunds / Returns (Within 30 days only) - For returns due to change of mind and all refunds, the customer is responsible for covering the cost of shipping back to us. If the item does not reach our return facility, we unfortunately cannot process refunds.
Upon receiving your item at our return facility, we will notify you about your refund. If it is approved, your refund will be processed through your original method of payment.
Contact us here for more details and we will do our utmost to resolve the problem! This policy lasts 30 days after delivery. Once 30 days have passed since your item was delivered, we are no longer able to accept returns at this time.
Delayed items:
For shipping delays due to unforeseen circumstances, such as COVID-19 delays, holiday seasons, natural disasters, etc., we cannot cancel and refund your order until the parcel has been returned to sender. However, if your parcel has not been delivered or is lost after 30 days, we will gladly cancel and refund your order.
Exchanges:
If your product is defective or damaged in transit, we will gladly provide an exchange, once photo evidence has been provided. Please contact us as soon as possible if you receive a damaged product.
Missing package (in transit):
In the unlikely event that your item goes missing or arrives late (i.e., more than 5 weeks have passed), please contact us. If it has been lost in transit, we will ship you a new one immediately! We pride ourselves on customer service and will respond promptly to resolve any issues ASAP.
We send deliveries only to the exact shipping address you provide. If you've provided the wrong shipping address, please contact us immediately. Once the package has been processed for delivery and delivered, it cannot be changed, therefore, we are not liable for this.
Lost/ stolen package:
MyBar is not responsible for lost or stolen packages. If your tracking information indicates that your package was delivered to your address and you have not received it, please report it to your respective shipping carrier using the information provided to you on our tracking page and file a report with local police if you suspect it was stolen. If you have any further questions on how to do this, please reach out to our customer support team at sales@mybarltd.com
CANCELLATIONS:
Orders must be cancelled strictly within 3 hours of being placed for a full refund to be processed. After this, there is a possibility the order has been dispatched and therefore cannot be cancelled / refunded. Please contact us if you have any queries regarding cancellations. Please check back periodically for any changes.
